Who We Are
Active Years UK is a UK-based sole trader business selling joint health supplements. Our website address is www.activeyears.co.uk. You can contact us at hello@activeyears.co.uk or by calling 0800 1026 783.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
When you place an order with us, we collect the following personal information:
- Full name
- Delivery address
- Email address
- Phone number (if provided)
- Payment information (processed securely by Stripe — we do not store card details)
We may also collect basic website usage data such as pages visited and time spent on site through standard analytics tools.
How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your order — including passing your delivery address to our UK fulfilment partner
- To communicate with you — order confirmations, dispatch notifications and customer service
- To send you relevant offers — only if you have opted in to marketing emails. You can unsubscribe at any time.
- To comply with legal obligations — including financial record keeping
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract — processing is necessary to fulfil your order
- Legitimate interests — to improve our service and communicate with customers
- Consent — for marketing emails, where you have opted in
- Legal obligation — where required by law
Who We Share Your Data With
We share your data only with trusted third parties who help us run our business:
- Stripe — secure payment processing (stripe.com/gb/privacy)
- Our UK fulfilment partner — solely to dispatch your order to your address
- Mailchimp — email communications (if you have opted in)
We do not sell your personal data to any third party. Ever.
How Long We Keep Your Data
We retain your order and personal data for 6 years in line with HMRC requirements for financial records. Marketing data is retained until you unsubscribe. You may request deletion of your data at any time (subject to legal obligations).
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restrict processing — request we limit how we use your data
- Right to data portability — request your data in a portable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, please contact us at hello@activeyears.co.uk. We will respond within 30 days.
Cookies
Our website uses essential cookies to function properly. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. We do not use advertising or tracking cookies that follow you across other websites.
Security
We take reasonable technical and organisational measures to protect your personal data. All payments are processed through Stripe's secure, encrypted infrastructure. We do not store any payment card details on our systems.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
Email: hello@activeyears.co.uk
Phone: 0800 1026 783 (free to call, Mon–Fri 9am–5pm)
Post: Active Years UK, United Kingdom
This Privacy Policy was last updated in January 2026 and applies to all customers of Active Years UK.