Our 60-Day Money Back Guarantee
We stand behind Active Years UK completely. If you are not satisfied with your purchase for any reason within 60 days of receiving your order, we will give you a full refund. No complicated process. No questions asked.
How to Request a Refund
Contact Us Within 60 Days
Get in touch by phone or email within 60 days of receiving your order. You don't need to explain why — our guarantee is unconditional.
We Confirm Your Refund
We'll confirm your refund by email within 1 business day. For most cases you don't even need to return the product — we'll advise you at this stage.
Refund Processed Within 5 Days
Your refund will be processed to your original payment method within 5 business days. Most refunds appear in your account within 3 days.
Contact Us to Start Your Refund
Faulty or Damaged Products
If your order arrives damaged, faulty or not as described, we will replace it or refund you in full at no cost. Please contact us within 30 days of receiving your order and we will resolve the issue promptly. You will not need to return the damaged item.
Your Statutory Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason. Our 60-day guarantee extends well beyond this legal requirement.
Under the Consumer Rights Act 2015, if your product is faulty you have the right to a repair, replacement or refund. These statutory rights are not affected by our guarantee.
Exchanges
If you would like to exchange your order for a different quantity (for example, exchange 1 bottle for a 3-bottle pack), please contact us and we will do our best to accommodate your request.
When Refunds Are Not Available
We reserve the right to decline refunds in the following circumstances:
- Requests made more than 60 days after receiving your order (unless the product is faulty)
- Products that have been misused, tampered with or deliberately damaged
- Repeat refund requests that suggest abuse of our guarantee
These exceptions are rare — our goal is always to ensure you are satisfied with your purchase.